1. HCO AREA SECRETARY — Co-ordinates and gets done the promotional functions of Division 1.

2. DEPARTMENT 1 (Dept of Routing, Appearances and Personnel) — Sees that the org has a good clean appearance.

3. Sees that personnel are properly dressed, well-conducted and give the org a good tone.

4. Requires Reception to make known free introductory lectures to all callers.

5. Has books on display at Reception.

6. Keeps staff from collecting in Reception Centre and talking Scientology before callers.

7. Controls public notice boards of the org and makes sure they also feature org services available.

8. Routes people swiftly and accurately to the required services.

9. DEPARTMENT 2 (Dept of Communications) — Keeps a complete Address File in such shape that mailings are wide and sent to people who will respond. Never lets go of an address or a mailing list and keeps them all properly corrected and up to date and in proper categories for ready use.

10. Sees that mailings go out promptly and on schedule.

11. Sees that internal despatches are swiftly delivered and are in accurate form.

12. Sees that letters and orders arrive safely and are quickly handled and not overlooked.

13. Oversees stationery and typing quality so that communications going outside the org look smart and sound bright.

14. DEPARTMENT 3 (Dept of Inspection and Reports) — Sees that the org is there and functioning.

15. Sees that Suppressives and.enturbulative elements do not block dissemination.

16. Sees that service is accurately given and that no squirrel tech is used.

17. Prevents the phenomenon of no-case-gain by spotting Potential Trouble Sources and handling.

17 a. Ethics gets case resurgences by finding the right SPs.

Copyright (c) 1965

by L. Ron Hubbard

ALL RIGHTS RESERVED

[Note: Considerable evolution has occurred since 1965, and this Policy Letter should be studied in conjunction with its revision of 15 April 1973, in the 1973 Year Book.]