The gross divisional statistic of HCO is letters out and letters in. Why?
Because the Existence of an org is real to the public mainly by writing in and getting answered.
The volume of letters out and letters in is wholly in the ability of HCO to control. After all, it is the Hubbard Communications Office.
When letters don't go out in volume, the public and field don't know the org is there.
When letters come in and aren't answered then the public jolly well knows the org isn't there and gets ARC Broke about it as well!
You can advertise. You must send out mags and these also say the org is there. But that personal communication to Joe, Joe's reply and answering Joe is vital vital vital for Joe now knows you're there.
The ARC Triangle consists of Affinity, Reality and Communication. Of these, Communication is the most vital. As you'll find in 1950 booklets, when you want to raise one corner of the triangle you use the other two. If you want more C, you raise A and R. If you want more R you raise A and C. If you want more A you raise R and C.
Now why do many people get cross with an org when they don't get cross with me? It's a proven fact that this is so. Even SPs have come in on an Amnesty and snarled at the org but demanded it obey me! You should take a look at this. Why?
It's because I communicate to them. Aside from my actual interest in them and aside from books and tapes of mine I see to it my mail gets answered and work hard to make sure it is and change any system that doesn't get it answered quickly. And my order is to mail answerers on my lines "Give them what they want and keep the peace". So I have a good mail statistic, letters in and letters out.
Now why can't HCO have a good mail statistic too? When it doesn't have.
Well, it just doesn't get the org to answer its mail. It is that ugly stupid simple.
If I were Dir Comm (and I often wear that hat as Exec Dir of a specific org) I would simply scream blue murder and red murder too if I found unanswered public letters in anyone's in-basket or desk.
Because I would know that that person was lowering the Affinity and Reality of the public for the org, costing us a fortune and ARC Breaking people like mad. Whenever I have found this I have had that person removed by transfer or demotion at once. It's that important.
This is the order of importance:
When you don't answer up quickly as an org, the first thought of the person writing is that you are no longer there.
Sometimes some person will answer up "with reality" by going entheta (enturbulated theta). Note that that violates (3).
You hear some people say in an org about mail "We are trying for quality so our volume is not " Dishwater! They're trying for silence.
A and R and C. And that C means Communicate. Not tomorrow. Today!
It has been completely proven (D.C. '58 — '59) by actual tabulation and statistics that gross income exactly paralleled the Letters Out statistic.
Given letters out and letters answered, then gross income above that exactly follows the Qual gross divisional statistic.
Therefore Communication and the Quality of Service are what make an org stable and affluent.
The Communication factor is in the hands of HCO. Why?
Because HCO has Personnel, Policy, Ethics and the Communications Dept. So if HCO is doing its job at all at all at all in the 3 departments it will have a high letters out from the org and a high letters in.
HCO hires the typists. HCO directs people to hat checks. HCO gets rid of SPs. And HCO establishes whether people are busy. And HCO has the Director of Communications.
If you think Dir Comm is a message clerk, think again. Dir Comm sees to it there is Comm. And that's his hat. Not what despatch do I route but is there a place to receive despatches and letters, to send despatches and letters to (Comm Centre baskets, Comm stations, address files, incoming mail, outgoing mail).
The whole Comm System belongs to Dir Comm. If an In basket in Dist Div is still full, that's Dir Comm's business. If a Dissem staff member stuffs despatches in his desk off lines, that's Dir Comm's business. If the incoming letters in any department have lain there a week without answer, that's Dir Comm's signal to jump on Personnel and Ethics and tear the place apart. If book or tape orders are unfilled for 30 days, that's up to Dir Comm to demand the HCO Sec order a Comm Ev.
It's a serious matter. Dir Comm puts the lines there and sees that they flow fast. If a Dir Comm can't do this then he just hasn't got the idea at all at all and should be sent to Review to do Comm Systems in clay.
It is a disgrace for HCO to have a low gross divisional statistic. It means no HCO. It means no personnel officer, no Ethics Officer, no HCO Sec and certainly no Dir Comm. This is harsh but real. If there were a personnel officer on the job typists would be available in the right spots and check outs on Comm Pol Ltrs would be getting done on key letter answering and originating points. If there were an Ethics Officer the SPs and generally failed cases and "I don't knows" would not be in the org at all. If there were an HCO Sec the whole Division would run and if there were a Dir Comm there would be a fast flowing properly terminated, properly policed Comm System.
It's easy to excuse a lack of mail flow and a low statistic. "Well, we were under attack ...." "Our superiors don't understand ...." "We don't have proper personnel ...." "Our units are low ...."
Hell! Those things if true all go back to letters in — letters out failure!
An org that originates lots of mail (and mags and ads) and answers its mail has enough influence and money to plow its way through anything, to get any help, to pay tons of staff.
Man! We have a total monopoly on the technology of the human spirit. And we can be poor? Nuts.
If we handle our mail and deliver service, we can't lose! We just can't!
So let's get our Comm Depts running like Mercury and get off the launching pad.