When a person who came into Scientology to get something handled complains in some way that it hasn’t been handled you find out what it is, get it stated in the form of an assessable item, then the Case Supervisor orders the chosen version be run by R3R to erasure of chain.
If a person tells the Examiner he has never had handled what he came into Scientology, Dianetics, or even Medicine, to handle, the Examiner finds out what it is. (e.g. „My feet.“ What about your feet? „Painful feet.“) then sends the Examiners report to the C/S with the pc folder.
If the pc indicates in session that there is something he never had handled the auditor notes the fact and sends to C/S after completing the session he is currently running. The C/S may instruct the Examiner to get more specific data from the pc if the statement was too generalized.